![]() DWR's customer/technical support is by far the best I have ever dealt with - period - for ANY software/hardware company in over 35 years of my work experience. It is easy to create large document productions. The binder system makes it easy to save search results in an intuitive manner that is easy to explain and document for other reviewers. In the instances where I am unable to troubleshoot an issue myself, DWR's support time is extremely responsive and has the knowledge base to resolve my issues quickly.ĭigital WarRoom's platform is similar to Office and other apps as far as optics - ribbons, common keyboard shortcuts (Ctrl-C for copy, Ctrl-A for select all, etc.) making it easy to use/learn. I have the ability to easily load, review, and search multiple large document collections, and run multiple document productions of any size with limited or no technical issues. Phase 2 of the CX project is expected to be rolled out by December 2022.įor a virtual tour of the facility, click here.DWR is the best e-discovery platform I have ever used (compared to extensive experience with Summation iBlaze, Summation Pro, and average experience with Relativity, and limited experience with Concordance). Federal Bank has collaborated with Locobuzz and further with Oracle and Infosys to implement a Cloud-Based Customer Relationship Management System. ![]() The Command Centre has embodied the mantra of “digital at the fore, human at the core” and is a key building block in our journey to become the Most Admired Bank”.įedHive is an important milestone in Federal Bank’s customer experience (CX) journey. Today, as we enter into the second year of operation of this war room, we can justifiably be proud of the progress we have made. Competitive analysis and share of voice (SOV) insights have helped the Bank’s marketing team to create its own strategic brand narrative.ĭuring the anniversary celebration, Shalini Warrier, Executive Director, of Federal Bank, said “A year back, we enhanced our capabilities on social media listening by creating FedHive, our Command Centre for digital conversations. Over the last year, FedHive has provided actionable information to various departments of the Bank in the form of service addresses, product/platform inputs, and emerging trends of behavior to enhance customer experience and continue to engage with various interested constituents of the Bank. Brand activity, social trends, customer sentiment, online behavior, the share of voice, social reputation, brand performance, competition benchmarking, influencer mentions, geographic & demographic data, and more are captured in FedHive through the power of advanced social listening. It helps the Bank in listening, analyzing, and engaging with users across all social media platforms on a real-time basis. FedHive is the digital war room that monitors the Bank’s digital moments with advanced features like social listening, brand monitoring, competition benchmarking, sentiment analysis, and crisis management. Federal Bank, a digital forerunner, was one of the first banks to introduce a digital command center of its own. ![]() 10th October 2022, Mumbai- FedHive, the digital command center of Federal Bank, celebrated its first anniversary.
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